Your survey will be carried out by one of our AssocRICS or MRICS qualified surveyors. Each Chartered Surveyor on our small team has decades of experience and most of them live in the areas where they practice. Unlike some big national firms, we don’t ‘sub-contract’ our surveys to a pool of freelancers, so the surveyor you speak to after you book will be the one on your case from start to finish. No hand-offs, no head office switchboard, just a seamless end-to-end service.

Yes. All of our surveyors are qualified to MRICS status from the surveyors’ professional body, the Royal Institution of Chartered Surveyors (RICS), and they are also approved Registered Valuers under the RICS Valuer Registration Scheme (VRS). This means our work is regulated and that we adhere to the strict professional and ethical standards defined by RICS. We carry comprehensive Professional Indemnity Insurance (PII).

Absolutely! Our surveyors are happy to talk through the results with you. We understand that buying a property is a big decision, and sometimes having the expert on the end of the phone can help put your mind at ease.

Your lender’s valuation is a document produced by a surveyor acting exclusively for them, and is really just there to protect their loan security. They are often done very quickly – sometimes without a surveyor even visiting the site (a ‘desktop’ valuation) – and they usually only pick up the highest level of detail. In any case, most of the time you as the buyer will never even get to see it. Given that for most of us, buying a property is one of the biggest financial decisions we’ll every make, we think it’s a good idea to have someone on your side. We will take a thorough, impartial look at the property and advise you clearly on what issues we find and what their implications might be.

When you book your survey we will ask you to give us the contact details for whomever will be providing access for our surveyor, be that the vendor or an estate agent. We will liaise directly with them to arrange access and keep you informed.

Whilst it can be helpful to have the vendor or tenant present during the inspection – they can often share useful information about the property! – our surveyors are happy to pick up keys from agents and inspect vacant houses and flats.

This depends on the size and condition of the property. A small flat in good condition will take less time to inspect than a large house with many defects, however, as a rule of thumb a valuation site visit takes approximately 45 minutes, a Level 2 site visit approximately an hour and half to two hours, and a Level 3 inspection four hours or even longer if the property is large or complex.

Your surveyor will need to see the full extent of the property including basements, cellars, loft voids, and outbuildings such as garages or summer houses. They generally won’t move furniture or lift floor coverings, and the survey is ‘non-invasive,’ so no bashing through walls or pulling up carpets. They will also do a laser measure of the property to determine its overall size, particularly when you want a market and/or insurance valuation.

A picture says a thousand words, and your report will be delivered including as many photographs as the surveyor feels are needed to explain their findings to you. Any personal information captured in the photos will be treated in accordance with GDPR and data protection law.

As you can imagine, the surveyor needs to focus on the job and this is always easier when they are not disturbed. We have found it is also usually best for our surveyors to take some time after the site visit to reflect on what they have seen before they write their report and give you their advice. We strongly suggest it is best for you to read carefully through the surveyor’s finished report and ask any questions then, rather than tagging along to the site inspection.

Every house is different and timescales can vary. Our surveyors are all trained to give your property their full attention - not only during the inspection but also when writing up your report - so we will always take the time needed to get it right. Valuations and Level 2 reports are typically ready in 5-9 working days of the site visit, and a typical Level 3 report will be with you in 7-10 working days, depending on the size, complexity, and condition of the property. Generally speaking the bigger the property is and the worse shape it's in, the longer it takes. You will receive a notification when your dedicated surveyor has finished and your report is ready. No chasing required!

In a nutshell – yes, however this will be entirely at your discretion. Once you have received your survey we can advise you further on getting quotes for any necessary or discretionary works, but ultimately it will be up to you whether you want to renegotiate with your vendor or ask them to undertake remedial works prior to your proceeding with the purchase. Please note that a survey report cannot ‘force’ a vendor to drop their price.

Our surveyors use their technical skills, local knowledge, and experience to analyse comparable sales evidence and arrive at their market valuation for the property. They will take into account figures like the initial asking price, and/or the agreed purchase price, however, these are not really relevant as they are often arbitrarily contrived (for example, pricing set by an estate agent wanting to create a buzz around a particular property). A valuation is, at the end of the day, the valuer’s opinion of the market value of the property, and although it is always arrived at through a considered and scientific process it is never an absolute fact. If the valuation comes in significantly lower than your agreed purchase price you may wish to consider using the survey to try and renegotiate your purchase (see above). If – more rarely – the valuation comes in higher than your agreed purchase price then you can be confident that you have bagged yourself a good deal!

We do our best to write our reports in a way that is clear, concise, and steers away from technical jargon whenever possible. If, however, there is anything at all that you don’t understand please contact you surveyor directly. They will be happy to talk you through it.

This is an estimate of what it would cost to rebuild the property on a ‘new-for-old’ basis in the present day if it were totally destroyed, for example by a flood or fire. This is used as the basis for buildings insurance, so it is important that it is as accurate as possible. Too high and you will overpay on your premiums, too low and you could be left out of pocket if the unthinkable happens.

We strive to ensure that every client is pleased with our work, however, if you feel we haven’t lived up to your expectations then please let us know. We will try to work with you to resolve your concerns. We operate an RICS compliant Complaint Handling Procedure. Please remember that we have to work within the parameters of the survey type you have instructed and within the Terms of Engagement as agreed between us. We are responsible for reporting defects and concerns as we see them, and it may be possible that your report highlights some things about the property that you may not want to hear. Try to take this as a positive –wouldn’t you rather know the windows are leaking or the roof is collapsing before you buy the house? Remember, we are on your side.

Our surveyors are all highly experienced and they all work exclusively for us; we don’t draft in freelance, junior, or trainee surveyors to cover overflow in our diary. The Terms of Engagement agreed between us when we take your instruction will cover the practical limitations of the level of survey you have chosen, for example, accessible and inaccessible parts of the property. Defects can sometimes hide behind furniture or under floor coverings, however, our surveyors are highly adept at ‘following the trail’ of clues such as creaking floorboards or damp patches that may sometimes lead to the discovery of bigger problems, even without the need for an invasive survey. We carry full Professional Indemnity Insurance (PII), which is a strict condition of our membership with our professional body the RICS. In the extremely rare event that you are incorrectly advised it should be possible for you to claim compensation under this policy.

Only a few pedigree details are enough for us to get going on your survey report. We need to know the full address and postcode of the property, any agreed purchase price (if you are buying or selling the property), and whether it is leasehold or freehold. If it is leasehold we may also ask you about details such as how long is left on the lease, the ground rent, and any service charges or sinking fund contributions. Don’t panic if you don’t have all the answers, as many of these details will already be with your solicitor.

Once you have chosen a survey type and a date for the inspection, you will need to enter your payment details on our payment provider's secure website to confirm your booking, as well as agree your Terms of Engagement and the Privacy Policy.

No. We handle all your payments through a secure external provider and your payment details are never stored on our system.

Your personal information will be treated in the strictest confidence and in accordance with our Privacy Policy, which you will need to agree to when booking your survey with us.